FREQUENTLY ASKED QUESTIONS
Yes. You’ll receive the exact design and specs listed (metal purity, carat weight, diamond grade). Images may be enlarged; check the dimensions. Slight color variance can occur by screen.
We email your receipt immediately after checkout. You can also download it in My Account → Orders → View/Invoice (guests: use the link in the email).
Returns accepted within 14 days of delivery for unworn items with tags/seal, original box, and any certificates. Custom sizes, engraved items, and pierced earrings are non-returnable (hygiene/personalization). Start a request in My Account or contact support.
Core pieces are restocked within 2–4 weeks. Many designs can be made to order (7–10 business days). Limited/one-of-a-kind pieces may not return—use Notify Me to get an alert.
We ship UK-wide and to most countries via insured, trackable couriers (e.g., DHL/UPS). UK delivery 1–2 business days; international 3–7. No PO Boxes. Duties/taxes are shown at checkout where applicable.
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