Return Policy

At Diamond World Jewelry LTD, we want you to be completely satisfied with your purchase. If for any reason you are not, our Returns & Exchanges Policy is designed to give you peace of mind when shopping with us.

1. Eligibility for Returns

• Items must be returned within 7-10 business days of purchase.
• Returned items must be unused, unworn, and in original condition, with all tags, certificates, and packaging included.
• Proof of purchase (receipt or order confirmation) is required.
• Custom-made, engraved, or special-order items are final sale and cannot be returned or exchanged, except in the case of manufacturing defects.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Earrings (if worn).
• Custom-designed jewelry.
• Gift cards.

3. Refunds

• Approved returns will be refunded to the original method of payment.
• Shipping charges are non-refundable unless the return is due to our error.
• Refund processing time may vary depending on your bank or payment provider (typically 5–10 business days).

4. Exchanges

• Exchanges are allowed within 30 days of purchase, provided the item meets return eligibility.
• If the desired item is of higher value, you may pay the difference.
• If of lower value, the difference will be refunded.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will cover return shipping costs and either replace the item or issue a full refund.

6. How to Start a Return

To initiate a return or exchange, please contact us:

Diamond World Jewelry LTD
602 Sackville Dr, Lower Sackville, NS B4C 2S3, Canada
📞 +17093157313
✉️ diamondworldltdaj@gmail.com